Plans and billing
See Pricing for current plans and prices.
Limits
Section titled “Limits”| Limit | What happens when you reach it |
|---|---|
| Connected radios | Further players’ radios can’t connect until someone switches off. Radios that are off don’t count |
| Dispatch consoles | Further consoles can’t sign in to the console at the same time |
| Talkgroups, towers | The web app won’t save a change that goes over |
| Recording days | You can’t keep recordings longer than this |
| Web API | Available on plans that include it; the Integrations page tells you if yours doesn’t |
Paying
Section titled “Paying”You pay when you sign up, by card through Stripe or through Tebex, monthly or yearly. Yearly costs ten months. Subscriptions renew automatically. Stripe emails a receipt for every payment; to update your card, see invoices or cancel, use the Stripe customer portal (ask us for the link). Tebex customers manage their subscription from Tebex’s emails.
Failed payments
Section titled “Failed payments”If a renewal fails, you have a 7-day grace period to fix it. After that your radio system is paused: radios and the web app stop working, but nothing is deleted, and it comes back as soon as payment goes through.
Changing plans or cancelling
Section titled “Changing plans or cancelling”Contact us to change plans. The new limits apply as soon as we make the change. On a downgrade, recordings older than the new plan keeps are deleted.
Cancelling stops renewal, and your radio system keeps running until the end of the period you’ve paid for. To have your data deleted, including backups and recordings, ask us.